Policies, deposits, returns, travel fees — all in one cozy corner so you know exactly what to expect before you book or checkout.
All appointments are booked online through the “Book an Appointment” button on the site. Choose your service, select your date and time, and add any notes about your location or nail inspo at checkout.
Yes. A non-refundable deposit is required to secure every appointment. The deposit goes toward your total and your remaining balance is due the day of service via the payment options listed at checkout.
Travel is calculated from Midtown Atlanta (30318). Fees start at $15 for the first 5 miles and increase based on distance and traffic. Exact travel costs are confirmed in your booking email before your appointment is approved.
Life happens! If you need to reschedule, please do so at least 24 hours before your appointment time. Your deposit can be transferred once to a new date. Same-day cancellations, no-shows, or repeated reschedules will forfeit the deposit and may require full pre-payment for future bookings.
Please have a clean, well-lit area cleared for one table and one chair. I bring my own table, chair, and full kit — you just provide an outlet (if needed), running water nearby, and a calm vibe. Pets and tiny homegirls are welcome as long as they’re supervised.
Timing depends on the service:
Eligible, unused items in their original packaging can be requested for return within 30 days of delivery. Custom or personalized sets, worn items, sale items, and gift cards are final sale. For any order issues, please email The411@thehomegirlshub.com with your order number so we can make it right.
For best results, use the sizing kit or follow the sizing guide before ordering. If your set arrives and a few nails don’t fit, contact me with photos and your measurements — in many cases I can recommend a quick fix, send replacement tips, or help you adjust for your next order. Refunds aren’t offered for sizing errors, but I’ll always try to help.
All tools are cleaned, disinfected, and properly stored between each client. Single-use items (files, buffers, etc.) are never reused. If you have any allergies or sensitivities, please mention them in your booking notes so I can adjust products if possible.
Yes, I travel throughout Atlanta and surrounding areas for home visits, hotels, photoshoots, bridal parties, birthdays, girls’ nights and more. For events outside the city or late-night bookings, additional travel and convenience fees may apply and will be discussed before confirming your appointment.